The credit & collections clerk will initially be responsible for cash collection of the Nordics - customers. It is the intention, however to stretch out this responsibility to other countries as well. You will report to the Manager Credit Control.
Responsibilities of this position include:
Perform collection activities via telephone and other media to ensure accounts are paid according to payment terms.
Interact with the Sales team, Customer Service and other departments to ensure customer needs are being met.
Request credit reports in order to determine the customer's credit risk level.
Coordinate and monitor payment plan proposals
MBO/Tertiary Level education.
Ideally an excellent Swedish, Danish and Norse combination speaker, but one of these languages separately speaker, is also possible
Customer Service and/or Sales Support experience preferred and/or relevant experience in a business-to-business cash collection position is preferred
Excellent communications skills with proven negotiation and conflict resolution skills with an excellent command of the English language, both written and orally.
Experience in working in an international environment and using a multi-cultural approach to deal with country specific payment behavior.